Shipping, returns, warranty, service cancellation & refunds

Shipping

Delivery times and cost
Shipping is via FedEx Residential Ground Shipping and is FREE to the 48 contiguous states. Product ships within 2 business days with delivery within 2-5 days.

Service Days
Tuesday-Saturday. Delivery is between 9 am. and 8 pm. FedEx Ground picks up packages Monday-Friday.

Delivery Area
Delivery is FREE for the 48 contiguous states. For Delivery to Alaska and Hawaii there is a flat fee of $25.00. For expedited delivery, please contact sales@silicondust.com for special handling. You will receive a confirmation email with delivery details from Fedex once your order has been processed with tracking details. For full terms and conditions relating to FedEx deliveries please visit www.fedex.com

Returns Policy

We offer a 30-Day money back guarantee for purchases made directly from Silicondust USA Inc. or our webstore, with the following conditions HDHomeRun products must be returned in original packaging with all materials in the same sellable condition in which it was shipped. All return shipping charges are the responsibility of the purchaser.
Refunds may be subject to a 15% restocking fee.

The restocking fee will be incurred if the returned product does not include all the original components in the same condition in which it was received. Goods received as damaged are subject to an excess restocking fee which depends on the individual case.

To being the process of returning your HDHomeRun Product, email us at support@silicondust.com. Please include your Device ID from the bottom of your HDHomeRun Tuner device or side of original box. We will contact you back with instructions on how to proceed.

Warranty

Limited Warranty
SiliconDust USA, Inc. warrants SiliconDust hardware products to be free from defects in material and workmanship for a period of1 year from date of initial retail purchase. We will, at our option, repair or replace a defective product. The limited warranty does not cover any losses or damage that occurs as a result of:

    • Improper installation
    • Misuse or neglect or operation with faulty equipment, including damage due to lightning
    • Repair or modification by anyone other than SiliconDust or an authorized repair agent

Out of Warranty Service
A product that falls out of the warranty period and requires service may be sent in for repair. RMA u must first be obtained by contacting SiliconDust technical support
(support@silicondust.com). Out of warranty products will incur a repair fee, plus shipping costs.

Limitation of Liability
SILICONDUST SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF SILICONDUST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Checker
For warranty information and to check whether your warrantee is still valid please visit http://www.silicondust.com/support/warranty-checker

Cancellation of HDHomeRun Premium TV and DVR Service

You may cancel your membership at any time. When you cancel your membership, you will continue to have access until the end of your billing period. To cancel your membership, visit https://shop.silicondust.com/shop/my-ac … criptions/

Refund Policy of HDHomeRun Premium TV Service

You may request a refund of your HDHomeRun Premium TV service within 3 days of ordering without cause. This 3 day period starts at time of ordering, not when card is charged. No trial periods or promotions will extend the refund period.

In extraordinary situations, Silicondust may, at its sole discretion, offer a refund on a case-by-case basis outside of the 3 day period; however, there should be no expectation that a refund will be provided. In the case where a refund is provided, service will be terminated immediately and the refund will be input into our payment processing system.

Refund Policy of HDHomeRun DVR Service

We offer a 30-Day money back guarantee for DVR Service. If you cancel your service within the first 30 days, you may forfeit the remainder of your current subscription by contacting sales@silicondust.com and requesting a refund. In the case where a refund is provided, service will be terminated immediately and the refund will be input into our payment processing system. No trial periods or promotions will extend the refund period.