Shipping, returns and warranty

Shipping

Delivery times and cost
Shipping is via FedEx Residential Ground Shipping and is FREE to the 48 contiguous states. Product ships within 2 business days with delivery within 2-5 days.

Service Days
Tuesday-Saturday. Delivery is between 9 am. and 8 pm. FedEx Ground picks up packages Monday-Friday.

Delivery Area
Delivery is FREE for the 48 contiguous states. For Delivery to Alaska and Hawaii there is a flat fee of $25.00. For expedited delivery, please contact sales@silicondust.com for special handling. You will receive a confirmation email with delivery details from Fedex once your order has been processed with tracking details. For full terms and conditions relating to FedEx deliveries please visit www.fedex.com

Returns Policy

We offer a 30-Day money back guarantee for purchases made directly from Silicondust USA Inc. or our webstore, with the following conditions HDHomeRun products must be returned in original packaging with all materials in the same sellable condition in which it was shipped. All return shipping charges are the responsibility of the purchaser.
Refunds may be subject to a 15% restocking fee.

The restocking fee will be incurred if the returned product does not include all the original components in the same condition in which it was received. Goods received as damaged are subject to an excess restocking fee which depends on the individual case.

To being the process of returning your HDHomeRun Product, email us at support@silicondust.com. Please include your Device ID from the bottom of your HDHomeRun Tuner device or side of original box. We will contact you back with instructions on how to proceed.

Warranty

Limited Warranty
SiliconDust USA, Inc. warrants SiliconDust hardware products to be free from defects in material and workmanship for a period of1 year from date of initial retail purchase. We will, at our option, repair or replace a defective product. The limited warranty does not cover any losses or damage that occurs as a result of:

    • Improper installation
    • Misuse or neglect or operation with faulty equipment, including damage due to lightning
    • Repair or modification by anyone other than SiliconDust or an authorized repair agent

Out of Warranty Service
A product that falls out of the warranty period and requires service may be sent in for repair. RMA u must first be obtained by contacting SiliconDust technical support
(support@silicondust.com). Out of warranty products will incur a repair fee, plus shipping costs.

Limitation of Liability
SILICONDUST SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF SILICONDUST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Checker
For warranty information and to check whether your warrantee is still valid please visit http://www.silicondust.com/support/warranty-checker